Support Ticket Management System for WordPress 1.8 GPL

Original price was: €9.50.Current price is: €3.99.


Last Updated on March 10, 2024 by admin

Support Ticket Management System for WordPress 1.8 GPL Version

Support Ticket Management System for WordPress 1.8 GPL is a comprehensive solution designed to simplify and streamline customer support operations within your WordPress website. This plugin offers a range of features to effectively manage support tickets, address customer inquiries, and enhance overall satisfaction. Here’s how it can benefit your business:

1. Efficient Ticket Creation: Allow customers to submit support tickets directly through your WordPress website. With Support Ticket Management System, users can easily create tickets by filling out intuitive forms, providing relevant details about their issues or queries.

2. Centralized Ticket Management: Keep track of all support tickets from a centralized dashboard. The plugin provides an organized interface where you can view, prioritize, assign, and categorize tickets based on their status, urgency, or topic, ensuring that no customer inquiry goes unanswered.

3. Customizable Ticket Fields: Tailor the ticket submission form to gather specific information from customers. Support Ticket Management System offers customizable fields, allowing you to collect relevant details such as account information, product versions, or error logs to expedite issue resolution.

4. Automated Notifications: Keep customers informed about the status of their support tickets through automated notifications. The plugin sends out notifications for ticket creation, updates, and resolutions, providing transparency and reassurance throughout the support process.

5. Collaboration Tools: Foster collaboration among support team members to resolve tickets efficiently. Support Ticket Management System allows agents to collaborate on tickets, leave internal notes, and communicate with each other within the platform, facilitating knowledge sharing and problem-solving.

6. Knowledge Base Integration: Empower customers to find answers to common questions and issues through a knowledge base. The plugin seamlessly integrates with WordPress knowledge base plugins, allowing you to link relevant articles or resources to support tickets and provide self-service options for customers.

7. Reporting and Analytics: Gain insights into support ticket trends, agent performance, and customer satisfaction metrics. Support Ticket Management System offers reporting and analytics tools that track key metrics such as ticket volume, response times, resolution rates, and customer feedback, enabling you to identify areas for improvement and optimize your support processes.

8. GPL Licensing: Support Ticket Management System for WordPress 1.8 GPL adheres to the GPL license, granting you the freedom to use, modify, and redistribute the software according to your needs. This licensing model promotes collaboration and innovation within the WordPress community, ensuring that Support Ticket Management System remains a valuable resource for businesses of all sizes.

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Support Ticket Management System for WordPress 1.8 GPL
Original price was: €9.50.Current price is: €3.99.
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