Last Updated on October 26, 2023 by admin
Awesome Support Documentation 4.6.3 GPL Version
This plugin is a game-changer for businesses that want to provide excellent customer support while optimizing their support operations. With version 1.0.8 and the benefits of GPL licensing, you have the tools to automate ticket closure and enhance your customer support workflow.
- Automated Ticket Closure: The plugin allows you to set specific criteria for automatically closing tickets. For instance, you can configure it to close tickets that haven’t had customer responses in a certain period.
- Customizable Rules: You have full control over the rules that govern ticket closure. This customization helps you align the plugin with your support team’s workflow and customer service standards.
- Email Notifications: The plugin can be configured to send email notifications to both customers and support agents when a ticket is about to be closed, keeping everyone informed.
- Flexibility: The plugin is designed to work seamlessly with the Awesome Support plugin, which is popular for its robust ticket management features.
- User-Friendly Interface: You can easily configure and manage the auto-closure settings through a user-friendly interface, even if you’re not a coding expert.
- GPL Licensing: The plugin operates under the GPL license, giving you the freedom to customize and adapt it to your unique support workflow and business needs.
PS:This plugin is regularly checked and updated.